Privacy Policy

Cozimyco operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Cozimyco is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Cozimyco ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase through cozimyco.com or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We are a small, family-run handmade business based in Florida, operated by a mother and her two teen daughters, and we take protecting your personal information seriously. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, you must not access our website or use any of our services.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified.

To fulfill your order and provide our services, you must provide us with certain information (which you authorize Shopify to provide to us), including:

Contact Details:
- Name
- Email address
- Billing address
- Shipping address
- Phone number (if provided)

Financial Information:
- Payment information (processed securely through Shopify)
- Transaction details and payment confirmation

Account Information:
- Username and password (if you create an account)
- Preferences and settings

Transaction Information:
- Items you view, add to your cart, or purchase
- Order details and product preferences
- Past transactions, returns, or cancellations

Communications with Us:

• Information you include when you contact us, such as through our contact form or email

Automatically Collected Information:

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

Device Information:
- IP address
- Browser type and version
- Device information

Usage Information:
- Pages visited and time spent on pages
- Referring website
- Date and time stamps
- Clickstream data
- How you interact with and navigate our website

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, visit or use our website, make a purchase, contact us, or otherwise provide us with your personal information
• Automatically: From your device when you visit our website, through the use of cookies and similar technologies
• From our service providers: When they collect or process your personal information on our behalf (such as Shopify, payment processors, or shipping providers)
• From our partners or other third parties: Such as advertising or marketing partners

We collect, use, and share your information for legitimate business purposes, including:

To Provide, Tailor, and Improve Our Services:
- Fulfill your orders (creating and shipping your handmade items)
- Process payments and provide a secure shopping experience
- Arrange for shipping and facilitate any returns or exchanges
- Create, maintain, and manage your account
- Remember your preferences and items you are interested in
- Communicate with you about your order
- Provide customer support and respond to your inquiries
- Improve and enhance our services

Marketing and Advertising:
- Send you marketing emails or newsletters (you may opt out at any time)
- Provide you with notifications or updates
- Show you advertisements for products based on items you have purchased or added to your cart

Security and Fraud Prevention:
- Authenticate your account and provide a secure payment experience
- Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity
- Prevent fraudulent transactions
- Analyze website usage and customer behavior

If you register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

For Legal Compliance:
- Comply with court orders or legal obligations
- Respond to legal processes or government requests
- Retain information required by tax law
- Investigate or participate in civil discovery, litigation, or other legal proceedings
- Enforce or investigate potential violations of our terms or policies
- Comply with Shopify's Seller Policy and Terms of Use
- Protect our rights, property, and safety, or that of our customers

When You Direct Us:
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With Affiliates:
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

Verification and Authorized Agents:  We may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof of authorization and may need you to verify your identity directly with us.

Shopify's Role: To learn more about how Shopify uses your personal information and any rights you may have related to data processed by Shopify, visit https://privacy.shopify.com/en

We may store and process your information through third-party hosting services in the U.S. and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

For EU and UK customers: If we transfer information about you outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK. Our hosting provider (Shopify) participates in the EU-US Data Privacy Framework, which has been recognized as providing adequate protection for personal data transferred from the EU to participating US companies.

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of those platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our website in order to provide and improve the services for you. Information you submit to our website will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal at https://privacy.shopify.com.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.